Wwalks SuperBot
Omnichannel conversational AI for hospitality. Direct booking layer to cut OTA 30% commission. WhatsApp, Telegram, Facebook, Instagram, and web. Adyen for Southeast Asian payment markets. Built and validated, pre-launch.
The OTA commission problem: Booking.com and Agoda charge 15 to 30% per booking. A ₹5,000 room night loses ₹750 to ₹1,500 to the OTA. Hotels need OTAs for discovery but lose margin on every transaction. If 20% of bookings shift direct, a 50-room property at 70% occupancy saves ₹10 to 15 lakhs annually. SuperBot is the direct booking layer that captures the guest after OTA discovery to via WhatsApp, which they already use to before OTA finalises the booking.
Direct Booking Conversion
within 90 days launch
vs 20min manual
bot-resolved
SuperBot market positioning to hospitality AI platform for SEA
Customer journey mapping to OTA discovery to direct booking via SuperBot
SEA payment landscape is fragmented: GrabPay in Singapore, OVO/Dana in Indonesia, MoMo in Vietnam, GCash in Philippines. Adyen's unified API handles local payment methods across SEA markets without requiring separate integrations per market. This was the critical enabler for scaling across Singapore, Indonesia, and Vietnam without rebuilding payment infrastructure for each country.
Adyen
Singapore · Malaysia
Indonesia · Vietnam
GrabPay · local methods
Razorpay
India
UPI · Cards · Netbanking
Stripe
International
Cards · Apple/Google Pay
